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OV Technology - Escalation Matrix

#	Process	Details	Metrics	Contact Info	1st Level	2nd Level	3nd Level
1	New Emitra	New Emitra	Within 2 hrs / Priority customers: 1/2 hour	Name Contact No. E-Mail Id	Virendra Singh Khichi +91 95498 93429 contact@ovtechnology.in	Lokendra Singh Khichi +91 95498 93425 contact@ovtechnology.in	Office Help Desk +91 141 492 0777 contact@ovtechnology.in
2	Tata Indicash	New Tata ATM Machine	First Step - Location shared by Customer Second Step - Approved on visibility Basis Third Step - Process After All Documents and Security deposit	Name Contact No. E-Mail Id	Pradeep Singh +91 95498 93445 pradeep.singh@ovtech.in	Arun Singla +91 95493 47101 arun.singla@ovtech.in	Pooja Khatri +91 95498 93436 rkcl@ovtechnology.in

OV Technology - District Cordinator Details

#	District	Name	Contact Info	1st Level	2nd Level	3nd Level	4nd Level
1	AJMER	Suresh Kumar Chauhan	Name Contact No. E-Mail Id	Suresh Kumar Chauhan 9549893426 suresh.chouhan@ovtechnology.in	Virendra Singh Khichi 9549893429 contact@ovtechnology.in	Dinesh Kumar Verma 9772406444 contact@ovtechnology.in	Avinash Singh Chauhan 9772464444 avinash.singh@ovtechnology.in
2	JAIPUR	Rakesh Kumawat	Name Contact No. E-Mail Id	Rakesh Kumawat 7849906635 ovtechjaipur@gmail.com	Lokendra Singh Khichi 9549893425 contact@ovtechnology.in	Dinesh Kumar Verma 9772406444 contact@ovtechnology.in	Avinash Singh Chauhan 9772464444 avinash.singh@ovtechnology.in
3	BIKANER	Narendra Singh Bhati	Name Contact No. E-Mail Id	Narendra Singh Bhati 7014310546 narendra.singh@ovtechnology.in	Virendra Singh Khichi 9549893429 contact@ovtechnology.in	Dinesh Kumar Verma 9772406444 contact@ovtechnology.in	Avinash Singh Chauhan 9772464444 avinash.singh@ovtechnology.in
4	HANUMANGARH	Kuldeep Singh Bhullar	Name Contact No. E-Mail Id	Kuldeep Singh Bhullar 9549893441 emitra.bhullar@gmail.com	Lokendra Singh Khichi 9549893425 contact@ovtechnology.in	Dinesh Kumar Verma 9772406444 contact@ovtechnology.in	Avinash Singh Chauhan 9772464444 avinash.singh@ovtechnology.in
5	NAGAUR	Surendra Kumar Pareek	Name Contact No. E-Mail Id	Surendra Kumar Pareek 7849906634 surendarpareek3@gmail.com	Virendra Singh Khichi 9549893429 contact@ovtechnology.in	Dinesh Kumar Verma 9772406444 contact@ovtechnology.in	Avinash Singh Chauhan 9772464444 avinash.singh@ovtechnology.in
6	JHUNJHUNU	Prem Prakash	Name Contact No. E-Mail Id	Prem Prakash 9950418302 prem.prakash@ovtechnology.in	Virendra Singh Khichi 9549893429 contact@ovtechnology.in	Dinesh Kumar Verma 9772406444 contact@ovtechnology.in	Avinash Singh Chauhan 9772464444 avinash.singh@ovtechnology.in
7	SIKAR	Gopal Sharma	Name Contact No. E-Mail Id	Gopal Sharma 9549893442 gopal.sharma@ovtechnology.in	Lokendra Singh Khichi 9549893425 contact@ovtechnology.in	Dinesh Kumar Verma 9772406444 contact@ovtechnology.in	Avinash Singh Chauhan 9772464444 avinash.singh@ovtechnology.in
8	GANGANAGAR	Sunil Kumar Nayak	Name Contact No. E-Mail Id	Sunil Kumar Nayak 9549893448 sunilathwal2017@gmail.com	Lokendra Singh Khichi 9549893425 contact@ovtechnology.in	Dinesh Kumar Verma 9772406444 contact@ovtechnology.in	Avinash Singh Chauhan 9772464444 avinash.singh@ovtechnology.in
9	UDAIPUR	Yasin Khan	Name Contact No. E-Mail Id	Yasin Khan 8559900125 yasin.khan@ovtechnology.in	Virendra Singh Khichi 9549893429 contact@ovtechnology.in	Dinesh Kumar Verma 9772406444 contact@ovtechnology.in	Avinash Singh Chauhan 9772464444 avinash.singh@ovtechnology.in

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