# | Process | Details | Metrics | Contact Info | 1st Level | 2nd Level | 3nd Level |
---|---|---|---|---|---|---|---|
1 | Limit Management | E Limit Updation - SPICE SAFAR |
Within 2 hrs / Priority customers: 1/2 hour
Sign-on limit : Within 48 hours after code activation if full amount is received
Pending entries: Should be cleared by end of week
|
Name
Contact No.
E-Mail Id
|
Naveen Kumar Tailor
|
Navaneet Kaushik
|
Pooja Khatri
|
2 | Limit Management | E Limit Updation Bill Shop |
Within 1 hr / Priority customers: 1/2 hour
Sign-on limit : Within 48 hours after code activation if full amount is received
Pending entries: Should be cleared by end of week
|
Name
Contact No.
E-Mail Id
|
Naveen Kumar Tailor
|
Navaneet Kaushik
|
Pooja Khatri
|
3 | New Retailer Form Spice | Data base Management & Code approvals |
WM: Within 48 hrs, Central-Ops: Within 48 hrs
Pending cases: 7 days
|
Name
Contact No.
E-Mail Id
|
Naveen Kumar Tailor
|
Navaneet Kaushik
|
Pooja Khatri
|
4 | New Retailer Form e-mitra | Data base Management & Code approvals |
WM: Within 48 hrs, Central-Ops: Within 48 hrs
Pending cases: 7 days
|
Name
Contact No.
E-Mail Id
|
Rakesh Kumawat
|
Lokendra Singh
|
Avinash Singh Chauhan
|
5 | Aadhar Enroll & Registration | Data base Management & Code approvals | Min. 10 Days Maximum 1 month (When All Document Are Completed Like operater/superviser Certificate, verifier etc) |
Name
Contact No.
E-Mail Id
|
Rakesh Kumawat
|
Suresh Chauhan
|
Lokendra Singh
|
6 | RKCL | New Center / Complaint |
WM: Within 48 hrs, Central-Ops: Within 48 hrs
Pending cases: 7 days
|
Name
Contact No.
E-Mail Id
|
Pooja Khatri
|
Navaneet Kaushik
|
Vikas Tailor
|
7 | Insurance | New Center / Complaint |
WM: Within 48 hrs, Central-Ops: Within 48 hrs
Pending cases: 7 days
|
Name
Contact No.
E-Mail Id
|
Pooja Khatri
|
Navaneet Kaushik
|
Vikas Tailor
|
8 | DDU-GKY | New Center / Complaint |
WM: Within 48 hrs, Central-Ops: Within 48 hrs
Pending cases: 7 days
|
Name
Contact No.
E-Mail Id
|
Pooja Khatri
|
Navaneet Kaushik
|
Vikas Tailor
|
9 | Web Development | New Center / Complaint |
WM: Within 48 hrs, Central-Ops: Within 48 hrs
Pending cases: 7 days
|
Name
Contact No.
E-Mail Id
|
Aman Dadhich
|
Navaneet Kaushik
|
Vikas Tailor
|