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E-mail : contact@ovtechnology.in
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Phone No : +91 141 492 0777
Toll Free No : +91 141 492 0777

Mon to Sat 10am to 6pm

OV Technology Services Private Limited

HQ : 45, R.F.C. Colony, Hanuman Nagar Extension, Krishna Nagar, Vaishali Nagar Jaipur(Rajasthan)

OV Technology - Escalation Matrix

#	Process	Details	Metrics	Contact Info	1st Level	2nd Level	3nd Level
1	Limit Management	E Limit Updation - SPICE SAFAR	Within 2 hrs / Priority customers: 1/2 hour Sign-on limit : Within 48 hours after code activation if full amount is received Pending entries: Should be cleared by end of week	Name Contact No. E-Mail Id	Naveen Kumar Tailor +91 141 492 0777 ops@ovtechnology.in	Navaneet Kaushik +91 141 492 0777 navneet.kaushik@ovtechnology.in	Pooja Khatri +91 141 492 0777 rkcl@ovtechnology.in
2	Limit Management	E Limit Updation Bill Shop	Within 1 hr / Priority customers: 1/2 hour Sign-on limit : Within 48 hours after code activation if full amount is received Pending entries: Should be cleared by end of week	Name Contact No. E-Mail Id	Naveen Kumar Tailor +91 141 492 0777 ops@ovtechnology.in	Navaneet Kaushik +91 141 492 0777 navneet.kaushik@ovtechnology.in	Pooja Khatri +91 141 492 0777 rkcl@ovtechnology.in
3	New Retailer Form Spice	Data base Management & Code approvals	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Naveen Kumar Tailor +91 141 492 0777 ops@ovtechnology.in	Navaneet Kaushik +91 141 492 0777 navneet.kaushik@ovtechnology.in	Pooja Khatri +91 141 492 0777 rkcl@ovtechnology.in
4	New Retailer Form e-mitra	Data base Management & Code approvals	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Avinash Singh Chauhan +91 141 492 0777 contact@ovtechnology.in
5	Aadhar Enroll & Registration	Data base Management & Code approvals	Min. 10 Days Maximum 1 month (When All Document Are Completed Like operater/superviser Certificate, verifier etc)	Name Contact No. E-Mail Id	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Suresh Chauhan +91 141 492 0777 contact@ovtechnology.in	Lokendra Singh +91 141 492 0777 contact@ovtechnology.in
6	RKCL	New Center / Complaint	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Pooja Khatri +91 141 492 0777 rkcl@ovtechnology.in	Navaneet Kaushik +91 141 492 0777 ops@ovtechnology.in	Vikas Tailor +91 141 492 0777 vikas.tailor@ovtechnology.in
7	Insurance	New Center / Complaint	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Pooja Khatri +91 141 492 0777 rkcl@ovtechnology.in	Navaneet Kaushik +91 141 492 0777 ops@ovtechnology.in	Vikas Tailor +91 141 492 0777 vikas.tailor@ovtechnology.in
8	DDU-GKY	New Center / Complaint	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Pooja Khatri +91 141 492 0777 rkcl@ovtechnology.in	Navaneet Kaushik +91 141 492 0777 ops@ovtechnology.in	Vikas Tailor +91 141 492 0777 vikas.tailor@ovtechnology.in
9	Web Development	New Center / Complaint	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Aman Dadhich +91 9783891800 contact@ovtechnology.in	Navaneet Kaushik +91 141 492 0777 ops@ovtechnology.in	Vikas Tailor +91 7740899596 vikas.tailor@ovtechnology.in

OV Technology - District Cordinator Details

#	District	Name	Contact Info	1st Level	2nd Level	3nd Level	4nd Level
1	AJMER	Suresh	Name Contact No. E-Mail Id	Suresh Chauhan +91 95498 93426 suresh.chouhan@ovtechnology.in	Lokendra Singh +91 141 492 0777 contact@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
2	ALWAR	Lokendra	Name Contact No. E-Mail Id	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Suresh Chauhan +91 141 492 0777 contact@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
3	BIKANER	Narendra	Name Contact No. E-Mail Id	Narendra singh bhati +91 7014310546 narendra.singh@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Lokendra Singh +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
4	CHURU	Virendra	Name Contact No. E-Mail Id	Virendra Singh +91 97724 06444 virendraovtech@gmail.com	Lokendra Singh +91 141 492 0777 contact@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
5	HANUMANGARH	Gurdeep	Name Contact No. E-Mail Id	Gurdeep Singh +91 99820 08511 gurdeepsinghsgnr@gmail.com	Lokendra Singh +91 141 492 0777 contact@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
6	JAIPUR	Dinesh Kumar	Name Contact No. E-Mail Id	Dinesh Kumar verma +91 78499 06635 dinesh.kumar@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Suresh Chauhan +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
7	JHUNJHUNU	Prem Prakash	Name Contact No. E-Mail Id	Prem Prakash +91 9950418302 prem.prakash@ovtechnology.in	Lokendra Singh +91 141 492 0777 contact@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
8	JODHPUR	Lokendra	Name Contact No. E-Mail Id	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Suresh Chauhan +91 141 492 0777 contact@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
9	KOTA	Lokendra	Name Contact No. E-Mail Id	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Suresh Chauhan +91 141 492 0777 contact@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
10	NAGAUR	Lokendra	Name Contact No. E-Mail Id	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Suresh Chauhan +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
11	SIKAR	Gopal Sharma	Name Contact No. E-Mail Id	Gopal sharma +91 95498 93442 gopal.sharma@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Lokendra Singh +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
12	SRI GANGANAGAR	Lakhwinder	Name Contact No. E-Mail Id	Lakhwinder Singh +91 98285 67652 lakhwinder.singh@ovtechnology.in	Lokendra Singh +91 141 492 0777 contact@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
13	UDAIPUR	Yasin Mansuri	Name Contact No. E-Mail Id	Yasin khan +91 85599 00125 yasin.khan@ovtechnology.in	Rakesh Kumawat +91 141 492 0777 contact@ovtechnology.in	Lokendra Singh +91 141 492 0777 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in

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